Terms of Service

4) PLACING AN ORDER, CONCLUSION OF AN AGREEMENT AND A SALES AGREEMENT

1. The Service Provider offers its own Products through the Online Store or provides a Brokerage Service, which involves paid intermediation in concluding a Sales Agreement between the Customer and the Seller. The steps to concluding a Brokerage Agreement or Sales Agreement with the Service Provider are outlined below.
2. The conclusion of an Intermediation Agreement or a Sales Agreement between the Client and the Service Provider takes place according to the following procedure:

1) The Customer adds the Product of interest to the electronic basket on the Online Store website. 2) The Customer places an Order for the Product that is to be the subject of the Sales Agreement using the Order Form, completing the subsequent steps in accordance with the instructions and explanations appearing on the Store's websites. 3) After the Customer places the Order (clicks the "Buy and Pay" box in the Order Form), its receipt and acceptance for processing are immediately confirmed. Upon receipt by the Customer of confirmation of acceptance of the Order, an Intermediation Agreement or Sales Agreement is concluded between the Customer and the Service Provider. Confirmation of receipt and acceptance of the Order for execution takes place via an e-mail sent to the address provided by the Customer when placing the Order.

3. An order placed using the Order Form should include at least the following information about the Customer: name and surname, address (street, house/apartment number, postal code, city, country), email address, contact telephone number, and information about the subject of the Order: Product(s), quantity of Product(s), place and method of delivery of the Product(s), payment method. In the case of a Customer who is not a consumer, it is also necessary to provide the company name and Tax Identification Number (NIP).
4. The content of the concluded Sales Agreement and Brokerage Agreement is recorded, secured and made available by (1) making these Regulations available on the website Multigenus.com, (2) providing information about the purchase in the Order history on the Customer Account (if the Customer has an Account in the Store) and (3) sending the e-mail message referred to in point 4.2 of the Regulations.

5) AGREEMENT AND SALES AGREEMENT, DELIVERY TIMES, PAYMENT AND DELIVERY METHODS

1. The Brokerage Service is provided by the Service Provider. The Brokerage Service includes paid intermediation in concluding a Sales Agreement between the Customer and the Seller.
2. The Brokerage Service is provided by the Service Provider immediately, but no later than within 7 Business Days (this is the time within which the Service Provider concludes the Sales Agreement with the relevant Seller on behalf of the Customer and transfers the payments due under the Sales Agreement to the Customer). The period for the provision of the Brokerage Service begins on the date the Customer makes payment for the Order, i.e., on the date the Service Provider's bank or settlement account is credited.
3. Use of the Brokerage Service is subject to a fee. The payment made to the Service Provider by the Customer also includes payment under the Sales Agreement, i.e., the price and – if applicable – delivery costs, as well as other costs specified when placing the Order using the Order Form, payable to the Seller under the Sales Agreement. The Service Provider transfers the payment due to the Seller under the concluded Sales Agreement to the Seller. The payment made to the Service Provider by the Customer does not include customs duties and taxes referred to in point 3 of the Terms and Conditions.
4. The Client is obliged to pay the costs of the Intermediation Service.The Customer's obligation to pay the costs of the Brokerage Service and the price and other costs under the Sales Agreement arises at the time of conclusion of the Brokerage Agreement.
5. The costs of the Brokerage Service are shown on the website Multigenus.com are given in Polish zloty and include taxes, subject to customs duties and taxes referred to in point 3 of the Regulations. The Customer is informed on the Online Store website about the total costs of the Brokerage Service, including taxes – subject to customs duties and taxes referred to in point 3 of the Regulations – as well as about any other costs, and if the amount of these fees cannot be determined – about the obligation to pay them, when placing an Order using the Order Form, always before concluding the Brokerage Agreement (i.e. before the Customer expresses their will to be bound by the agreement).