Store regulations
ONLINE STORE REGULATIONS
MULTIGENUS.COM
CONTENTS:
1. GENERAL PROVISIONS
2. ABOUT THE STORE MULTIGENUS.COM
3. CUSTOMS DUTIES AND TAXES RELATED TO THE IMPORTATION OF PRODUCTS
4. PLACING AN ORDER, CONCLUSION OF AN AGREEMENT AND A SALES AGREEMENT
5. AGENCY AGREEMENT AND SALES AGREEMENT, DELIVERY TIMES, PAYMENT AND DELIVERY METHODS
6. PERSONAL DATA
7. CONTACT US
8. COMPLAINTS REGARDING ELECTRONIC SERVICES AND AGENCY CONTRACTS
9. COMPLAINTS REGARDING SALES AGREEMENTS AND PRODUCTS
10. STATUTORY RIGHT OF WITHDRAWAL
11. OUT-OF-COURT COMPLAINT AND CLAIMS SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
12. PROVISIONS RELATING TO ENTREPRENEURS
13. ELECTRONIC SERVICES IN THE ONLINE STORE
14. COPYRIGHT TO THE ONLINE STORE
15. PRODUCT REVIEWS
16. ILLEGAL CONTENT AND OTHER CONTENT NOT IN COMPLIANCE WITH THE RULES
17. FINAL PROVISIONS
18. SAMPLE WITHDRAWAL FORM
Dear Client,
Thank you for visiting our online store available at the following address: https://multigenus.com/ (hereinafter referred to as: "Multigenus.com", "Online Store" or "Store").
Multigenus.com is a platform where sellers' goods are presented and can be ordered by customers. Multigenus.com acts as an intermediary in concluding a product sales contract from a seller on behalf of and for the benefit of the customer, and charges a commission for the provision of intermediation services between the customer and the seller. The sales contract itself is then concluded by the customer with the seller and is performed by the seller. The seller is an independent third party in relation to the owner. Multigenus.com.
In relation to some products available in the Store, the owner Multigenus.com acts as a seller, and the customer is always informed of this fact alongside the product or when placing the order. In such a case, the owner will be directly responsible to the customer for the performance of the sales contract. Multigenus.com in accordance with the provisions of these regulations regarding sellers.
The form of these regulations assumes the establishment of general rules and conditions of using the Online Store, in particular the rules and conditions under which orders will be placed, contracts concluded and executed through the Online Store. Multigenus.com.
These terms and conditions, if you decide to use Multigenus.com, They specifically regulate the terms and conditions of use of the Online Store, including our liability. These terms and conditions will apply unless otherwise agreed between us.
We invite you to read the regulations and place orders,
Team Multigenus.com
1) GENERAL PROVISIONS
1. Owner Multigenus.com is MORSEPO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Inowrocław (registered office address and address for service: ul. Poznańska 216B, 88-100 Inowrocław); entered into the Register of Entrepreneurs of the National Court Register under the KRS number 0001044702; registry court where the company documentation is kept: District Court in Bydgoszcz, 13th Commercial Division of the National Court Register; share capital in the amount of: PLN 5 000.00; NIP (Tax Identification Number): 5562803600; REGON (National Business Registry Number): 525716798, e-mail address: info@multigenus.com oraz contact telephone number: 733-603-738.
2. The Service Provider operates the Online Store and is responsible for the proper provision of the Brokerage Service and Electronic Services, including the proper operation of the Ordering system. In addition to the Service Provider, the Online Store also features Sellers – these are independent third parties with whom the Customer may enter into a Sales Agreement through the Service Provider and its Online Store.In some cases, the Service Provider may act as a Seller to the Customer – in such cases, the Sales Agreement is concluded directly between the Customer and the Service Provider.
3. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision provides otherwise. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of consumers (or natural persons indicated in point 10.8 of the Terms and Conditions) conferred on them by mandatory provisions of law – any possible doubts shall be resolved to the benefit of the consumer. In the event of any conflict between the provisions of these Terms and Conditions and the above provisions, these provisions shall prevail.
4. The terms used in these Regulations mean:
a. DIGITAL SERVICES ACT, ACT – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (Dz.U. L 277, 27/10/2022, pp. 1-102).
b. BLOG - Electronic Service, an online blog available on the Website for its Service Users, enabling them to view the Service Provider's entries, in particular those relating to its activities and the Products offered.
c. WORKING DAY – one day from Monday to Friday, excluding public holidays.
d. CONTACT FORM – Electronic Service, an interactive form available in the Online Store enabling direct contact with the Seller.
e. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
f. ORDER FORM – Electronic Service, an interactive form available in the Online Store enabling the Customer to place an Order, in particular by selecting a Product, adding it to the electronic basket and specifying the terms of the future Sales Agreement, including the method of delivery and payment.
g. CUSTOMER, SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity – who uses or intends to use the Electronic Services and concludes or intends to conclude a Sales Agreement with the Seller and an Intermediation Agreement with the Service Provider.
h. CIVIL CODE – the Civil Code Act of 23 April 1964 (Dz.U. 1964 No. 16, item 93, as amended).
i. ACCOUNT – Electronic Service, a set of resources in the Service Provider’s IT system, marked with an individual name (login) and password provided by the Service Recipient, in which data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.
j. NEWSLETTER – Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users who use it to automatically receive from the Service Provider the periodic content of subsequent editions of the Newsletter containing information about Products, new products and promotions in the Store.
k. ILLEGAL CONTENT – information that, in itself or by reference to an activity, including the sale of Products or the provision of Electronic Services, does not comply with European Union law or with the law of any Member State that complies with European Union law, regardless of the specific subject matter or nature of that law.
l. COPYRIGHT – Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws No. 24, item 83, as amended).
m. PRODUCT – a movable item presented in the Online Store (1) (including a movable item with digital elements, i.e.containing digital content or a digital service or connected with them in such a way that the lack of the digital content or digital service would prevent it from functioning properly) and (2) digital content or a digital service – available from the Seller and being or likely to be the subject of a Sales Agreement between the Customer and the Seller.
n. REGULATIONS – these regulations of the Online Store.
o. ONLINE STORE, SHOP, MULTIGENUS.COM – online store run by the Service Provider and available at the internet address https://multigenus.com/.
p. SELLER – an entity that is or may be a party to a Sales Agreement with a Customer. The Seller always concludes and executes the Sales Agreement independently within the scope of its business activities. The Seller is an independent third party in relation to the Service Provider. For selected Products, the Service Provider itself may also be the Seller. Information regarding this is provided to the Customer next to the Product or when placing the Order.
q. AGENCY AGREEMENT – an agreement for the provision of the Agency Service concluded or entered into between the Client and the Service Provider via the Online Store. The Agency Agreement is concluded in accordance with the Order previously placed by the Client and under the terms and conditions set forth in these Terms and Conditions.
SALES AGREEMENT – a Product sales agreement concluded between the Customer and the Seller through the Service Provider, or directly between the Customer and the Service Provider, acting as the Seller in the case of selected Products. The Sales Agreement is concluded in accordance with the Order previously placed by the Customer and under the terms and conditions set forth in these Terms and Conditions. In the case of a Product – digital content or digital services, the Sales Agreement also refers to an agreement for the supply of digital content or digital services, respectively.
s. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store in accordance with the Regulations.
t. INTERMEDIATION SERVICE, SERVICE – an intermediation service in concluding a Sales Agreement between the Customer and the Seller provided to the Customer by the Service Provider. As part of the Intermediation Service, the Service Provider concludes a Product Sales Agreement on behalf of and for the benefit of the Customer in accordance with the Customer's Order.
SERVICE PROVIDER, INTERMEDIARY – MORSEPO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Inowrocław (registered office address and address for service: ul. Poznańska 216B, 88-100 Inowrocław); entered into the Register of Entrepreneurs of the National Court Register under the KRS number 0001044702; registry court where the company documentation is kept: District Court in Bydgoszcz, 13th Commercial Division of the National Court Register; share capital: PLN 5 000.00; Tax Identification Number (NIP): 5562803600; National Business Registry Number (REGON): 525716798, e-mail address: info@multigenus.com oraz contact telephone number: 733-603-738.
v. CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights (Dz.U. 2014 item 827 as amended).
w. ORDER – a declaration of will of the Customer submitted via the Order Form and aiming directly at concluding an Intermediation Agreement with the Service Provider and a Sales Agreement with the Seller.
2) ABOUT THE STORE MULTIGENUS.COM
1. Multigenus.com is a dropshipping platform that allows the Client to use the Brokerage Service to conclude a Product Sales Agreement with a target Seller. The Brokerage Service is provided for a fee by the Service Provider and involves concluding a Sales Agreement with a selected Seller on behalf of and for the Client regarding the Product presented on the website. Multigenus.com. The parties to the Sales Agreement are the Customer and the Seller, and the agreement is executed by them. The Seller is an independent third party in relation to the owner. Multigenus.com.
2.In relation to selected Products available on the websites Multigenus.com The Online Store Service Provider itself may also act as the Seller, which the Customer is informed of in the Product description or when placing the Order. In such a case, the Sales Agreement is concluded directly between the Customer and the Service Provider, and the Service Provider is responsible for its performance in accordance with the provisions of these Terms and Conditions concerning Sellers.
3) CUSTOMS AND TAXES RELATED TO THE IMPORTATION OF PRODUCTS
In connection with the import of a given Product from outside the European Union, the Customer may be required to pay customs duties and value added tax (VAT), the exact amount of which cannot be calculated at the time of conclusion of the Brokerage Agreement and the Sales Agreement.
4) PLACING AN ORDER, CONCLUSION OF AN AGREEMENT AND A SALES AGREEMENT
1. The Service Provider offers its own Products through the Online Store or provides a Brokerage Service, which involves paid intermediation in concluding a Sales Agreement between the Customer and the Seller. The steps to concluding a Brokerage Agreement or Sales Agreement with the Service Provider are outlined below.
2. The conclusion of an Intermediation Agreement or a Sales Agreement between the Client and the Service Provider takes place according to the following procedure:
| 1) The Customer adds the Product of interest to the electronic basket on the Online Store website. Confirmation of receipt and acceptance of the Order for execution takes place via an e-mail sent to the address provided by the Customer when placing the Order. |
3. An order placed using the Order Form should include at least the following information about the Customer: name and surname, address (street, house/apartment number, postal code, city, country), email address, contact telephone number, and information about the subject of the Order: Product(s), quantity of Product(s), place and method of delivery of the Product(s), payment method. In the case of a Customer who is not a consumer, it is also necessary to provide the company name and Tax Identification Number (NIP).
4. The content of the concluded Sales Agreement and Brokerage Agreement is recorded, secured and made available by (1) making these Regulations available on the website Multigenus.com, (2) providing information about the purchase in the Order history on the Customer Account (if the Customer has an Account in the Store) and (3) sending the e-mail message referred to in point 4.2 of the Regulations.
5) AGREEMENT AND SALES AGREEMENT, DELIVERY TIMES, PAYMENT AND DELIVERY METHODS
1. The Brokerage Service is provided by the Service Provider. The Brokerage Service includes paid intermediation in concluding a Sales Agreement between the Customer and the Seller.
2. The Brokerage Service is provided by the Service Provider immediately, but no later than within 7 Business Days (this is the time within which the Service Provider concludes the Sales Agreement with the relevant Seller for the benefit of the Customer and transfers the payments due under the Sales Agreement to the Customer).The period for the provision of the Intermediation Service begins on the date of payment by the Client for the Order, i.e. on the date of crediting the Service Provider's bank or settlement account.
3. Use of the Brokerage Service is subject to a fee. The payment made to the Service Provider by the Customer also includes payment under the Sales Agreement, i.e., the price and – if applicable – delivery costs, as well as other costs specified when placing the Order using the Order Form, payable to the Seller under the Sales Agreement. The Service Provider transfers the payment due to the Seller under the concluded Sales Agreement to the Seller. The payment made to the Service Provider by the Customer does not include customs duties and taxes referred to in point 3 of the Terms and Conditions.
4. The Client is obligated to pay the costs of the Brokerage Service. The Client's obligation to pay the costs of the Brokerage Service and the price and other costs under the Sales Agreement arises upon conclusion of the Brokerage Agreement.
5. The costs of the Brokerage Service are shown on the website Multigenus.com are given in Polish zloty and include taxes, subject to customs duties and taxes referred to in point 3 of the Regulations. The Customer is informed on the Online Store website about the total costs of the Brokerage Service, including taxes – subject to customs duties and taxes referred to in point 3 of the Regulations – as well as about any other costs, and if the amount of these fees cannot be determined – about the obligation to pay them, when placing an Order using the Order Form, always before concluding the Brokerage Agreement (i.e. before the Customer expresses their will to be bound by the agreement).
6. The Online Store offers the following payment methods:
a. Electronic payments and card payments processed through Shopify Payments. The payment service is provided by Shopify International Limited (Companies Registration Office No. 560279), with its registered office at Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. Shopify Payments supports the following payment methods, available depending on the Customer's country: Visa, Visa Debit, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, Klarna, Bancontact, iDEAL, Przelewy24, BLIK, and cryptocurrency payments (USDC).
7. The Customer selects the payment method when placing the Order using the Order Form.
8. The Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Brokerage Agreement or Sales Agreement with the Service Provider.
9. Sales Agreements may be concluded via the Online Store with the following methods and dates of Product delivery:
a. The Product is delivered to the Customer by courier, pallet or in another manner specified by the Seller in the Product description or at the latest when placing the Order.
b. The cost of delivery of the Product (including transport, delivery and postal fees) is indicated to the Customer at the latest when placing the Order using the Order Form.
c. The deadline for delivery of the Product to the Customer within the territory of the Republic of Poland is up to 7 Business Days, unless a shorter period is specified in the description of the Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 7 Business Days. The beginning of the Product delivery period is counted as follows: (1) from the moment of performance of the Intermediation Service by the Service Provider and conclusion of a Sales Agreement with the Seller for the Customer in accordance with point 5.2 of the Terms and Conditions – if the Seller of the Product is a third party in relation to the Service Provider; or (2) from the moment of payment by the Customer, i.e.crediting the Service Provider's bank or settlement account – in the event that the Service Provider acts as the Seller of the Product.
The Product delivery time to the Customer within the territory of European Union member states (excluding the Republic of Poland) is up to 7 Business Days, unless a shorter period is specified in the description of the Product or when placing the Order. In the case of Products with different delivery times, the delivery time is the longest specified time, which, however, cannot exceed 7 Business Days. The beginning of the Product delivery time is counted as follows: (1) from the moment the Service Provider performs the Intermediation Service and concludes a Sales Agreement with the Seller for the Customer in accordance with point 5.2 of the Terms and Conditions – if the Seller of the Product is a third party in relation to the Service Provider; or (2) from the moment of payment by the Customer, i.e., crediting the Service Provider's bank or settlement account – if the Service Provider acts as the Seller of the Product.
6) PERSONAL DATA
1. The Service Provider is the controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions. Personal data is processed for the purposes, for the period, and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains the principles regarding the processing of personal data by the Controller in the Online Store, including the grounds, purposes, and period of personal data processing and the rights of data subjects, as well as information regarding the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the Service User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Service Provider).
2. If, during the performance of the Brokerage Agreement, any Customer data is made available to the Seller by the Brokerage Agreement, the Seller becomes an independent controller of the Customer's personal data received. The Seller complies with its own information obligations towards the Customer arising from personal data protection regulations and exercises due diligence to protect personal data. This includes not using the obtained data for purposes other than the proper performance of the Sales Agreement and complaint obligations, unless the basis for such action is established by other generally applicable provisions of law.
7) CONTACT US
The main form of ongoing remote communication with the Service Provider is electronic mail (e-mail: info@multigenus.com) and traditional mail (address: ul. Poznańska 216B, 88-100 Inowrocław), through which Service Users can exchange information with the Service Provider regarding the use of the Online Store.
8) COMPLAINTS REGARDING ELECTRONIC SERVICES AND AGENCY CONTRACTS
1. The basis and scope of liability of the Service Provider/Intermediary towards the Service Recipient for the operation of Electronic Services and the provision of the Intermediation Service are defined by generally applicable legal provisions, in particular the Civil Code.
2. The Service Provider is responsible for the operation of the Electronic Services and the provision of the Intermediation Service with due diligence, reliably and to the best of its knowledge.
3.Complaints regarding Brokerage Agreements and other complaints and other notifications regarding the Online Store may be submitted by the Service User, for example, in electronic form via e-mail to the following address: info@multigenus.com albo in writing to the following address: ul. Poznańska 216B, 88-100 Inowrocław.
4. It is recommended that the Customer provide the following in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity; (2) the Service Recipient's expectations; and (3) contact details of the complainant – this will facilitate and expedite the processing of the complaint by the Service Provider. The requirements set out in the preceding sentence are recommendations only and do not affect the effectiveness of complaints submitted without the recommended complaint description.
5. The Service Provider will respond to the Service Recipient's complaint immediately, no later than within 14 calendar days from the date of its receipt.
9) COMPLAINTS REGARDING SALES AGREEMENTS AND PRODUCTS
1. This section of the Regulations specifies the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements and other complaints related to the Seller's activities.
2. If the Store Service Provider acts as the Seller, the complaint may be submitted, for example:
a. in writing to the following address: ul. Poznańska 216B, 88-100 Inowrocław;
b. in electronic form via e-mail to the following address: info@multigenus.com.
5. It is recommended that the complaint description include: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the irregularity or lack of compliance with the contract; (2) a request for a method of achieving compliance with the contract or a declaration of a price reduction, withdrawal from the contract, or other claim; and (3) contact details of the complainant – this will facilitate and expedite the complaint processing. The requirements set out in the preceding sentence are recommendations only and do not affect the effectiveness of complaints submitted without the recommended complaint description.
6. If the contact details provided by the complainant change during the complaint processing, he or she is obliged to notify the Seller thereof.
7. The complainant may attach evidence (e.g., photos, documents, or the Product) related to the subject of the complaint to the complaint. The Seller may also request that the complainant provide additional information or send evidence (e.g., photos) if this will facilitate and expedite the Seller's review of the complaint.
8. The Seller will respond to the complaint immediately, no later than within 14 calendar days from the date of its receipt.
9. The basis and scope of the Seller's statutory liability are defined by generally applicable legal provisions, in particular the Civil Code, the Consumer Rights Act and the Act on the provision of electronic services of 18 July 2002 (Dz.U. No. 144, item 1204, as amended).Below is additional information regarding the Seller's liability for the Product's compliance with the Sales Agreement, as provided for by law:
a. In the event of a complaint regarding a Product – a movable item (including a movable item with digital elements), but excluding a movable item that serves solely as a carrier of digital content – purchased by the Customer under a Sales Agreement concluded with the Seller on January 1, 2023, the provisions of the Consumer Rights Act in the wording applicable from January 1, 2023, in particular Articles 43a - 43g of the Consumer Rights Act, shall apply. These provisions specify, in particular, the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the Product with the Sales Agreement.
10. In addition to statutory liability, a warranty may be provided for the Product – this is a contractual (additional) liability and can be used when the Product is covered by the warranty. The warranty may be provided by an entity other than the Seller (e.g., the manufacturer or distributor). Detailed terms and conditions regarding liability under the warranty, including details of the entity responsible for implementing the warranty and the entity authorized to use it, are available in the warranty description, e.g., in the warranty card or elsewhere regarding the warranty.
11. The provisions regarding consumers contained in point 9.9 letter a) of the Regulations also apply to a Client who is a natural person concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of his/her business activity, made available under the provisions on the Central Register and Information on Business Activity.
10) STATUTORY RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for the cases indicated in point 10.2 and the costs specified in point 10.3 below.
2. The right to withdraw from a distance contract is not granted to the consumer in relation to contracts: (1) for the provision of services for which the consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service he will lose the right to withdraw from the contract and has accepted this (e.g.Brokerage Service); (2) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period; (3) in which the subject of the provision is a non-prefabricated Product, manufactured according to the consumer's specification or intended to satisfy their individual needs; (4) in which the subject of the provision is a Product that spoils quickly or has a short shelf life; (5) in which the subject of the provision is a Product delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery; (6) in which the subject of the provision are Products which, due to their nature, are inseparably combined with other things after delivery; (7) in which the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control; (8) in which the consumer has expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or supplies Products other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or Products; (9) in which the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded by way of a public auction; (12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period for the provision of the service; (13) for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the entrepreneur has commenced the provision with the express and prior consent of the consumer, who was informed before the provision that the right of withdrawal would be lost after the entrepreneur had fulfilled the service, and the consumer acknowledged this, and the entrepreneur has provided the consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act; (14) for the provision of services for which the consumer is obliged to pay the price, for which the consumer has expressly requested the entrepreneur to come to him for repairs and the service has already been fully performed with the express and prior consent of the consumer.
3. Possible costs related to the consumer's withdrawal from the contract that the consumer is obliged to bear:
a. If the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
b. The consumer bears the direct cost of returning the Product. For Products that cannot be returned by regular mail (e.g., bulky items), the consumer may incur higher shipping costs, in accordance with the following sample carrier price list: https://www.sendit.pl/cennik/cenniki-krajowe/fedex.
c. In the case of a service (e.g.Intermediation Services), the performance of which – at the consumer's express request – began before the expiry of the withdrawal period, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided up to the time of withdrawal. The amount of payment is calculated proportionally to the scope of the services provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the services provided.
4. To meet the withdrawal deadline, it is sufficient to send the declaration before its expiry. A declaration of withdrawal from a Sales Agreement may be submitted, for example, using the Seller's contact details provided in each purchase confirmation received by the consumer. A declaration of withdrawal from a contract relating to an Intermediation Agreement or Electronic Services may be submitted, for example, using the Service Provider/Intermediary's contact details provided in these Terms and Conditions. The consumer may use the template form provided in Section 18 of the Terms and Conditions, but this is not mandatory.
5. The period for withdrawal from the contract begins:
a. for a contract under which the entrepreneur delivers an item and is obliged to transfer ownership thereof (e.g. Sales Agreement) – from the moment the consumer or a third party indicated by the consumer other than the carrier takes possession of the item, in the case of a contract which: (1) covers many items that are delivered separately, in batches or in parts – from the moment the consumer takes possession of the last item, batch or part, or (2) consists in the regular delivery of items for a specified period of time – from the moment the consumer takes possession of the first item;
b. for other contracts (e.g. Brokerage Contracts), the period for withdrawal from the contract starts from the date of conclusion of the contract.
6. Products – movable items (including movable items with digital elements):
a. The Consumer is obligated to return the Product to the Seller immediately, no later than 14 calendar days from the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to return the Product to the Seller's address before its expiry. The Consumer should receive the Seller's address in the purchase confirmation received after concluding the Sales Agreement, and if they did not receive such information, they should contact the Service Provider.
b. The Seller is obligated to immediately, and no later than 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, refund all payments made by the consumer, including the costs of delivery of the Product (excluding additional costs resulting from the consumer choosing a delivery method other than the least expensive standard delivery method available in the Online Store). The Seller will refund the payments using the same payment method used by the consumer, unless the consumer has expressly agreed to a different refund method that does not incur any costs for them. If the Seller has not offered to collect the Product from the consumer, the Seller may withhold the refund of payments received from the consumer until the Product is received back or the consumer provides proof of sending it back, whichever occurs first.
c. The Consumer is liable for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
7. The provisions of this section 10.The Consumer Regulations also apply to a natural person concluding a contract directly related to his/her business activity, when the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by him/her, made available under the provisions on the Central Register and Information on Business Activity.
11) OUT-OF-COURT COMPLAINT AND CLAIMS SETTLEMENT PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES
1. Methods of resolving disputes out of court include, among others, (1) facilitating the parties' positions, e.g., through mediation; (2) proposing a solution to the dispute, e.g., through conciliation; and (3) resolving the dispute and imposing its resolution on the parties, e.g., through arbitration. Detailed information on the possibility for a Customer who is a consumer to use out-of-court complaint and claim resolution procedures, as well as the rules for accessing these procedures and a user-friendly search engine for entities engaged in amicable dispute resolution are available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/.
2. The President of the Office of Competition and Consumer Protection has a contact point whose task is, among other things, to provide consumers with information on out-of-court resolution of consumer disputes. Consumers can contact the point: (1) by telephone – by calling 22 55 60 332 or 22 55 60 333; (2) by email – by sending a message to the following address: kontakt.adr@uokik.gov.pl lub (3) in writing or in person – at the Office Headquarters at Plac Powstańców Warszawy 1 in Warsaw (00-030).
3. The consumer has the following exemplary possibilities of using out-of-court complaint and redress procedures: (1) an application for dispute resolution to a permanent consumer arbitration court; (2) an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection; or (3) assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers). Advice is provided, among others, by e-mail at porady@dlakonsumentow.pl oraz by calling the consumer hotline number 801 440 220 (hotline open on weekdays, from 8:00 a.m. to 6:00 p.m., call charges apply according to the operator's tariff).
12) PROVISIONS RELATING TO ENTREPRENEURS
12. The Seller does not enable purchases by entrepreneurs.
13) ELECTRONIC SERVICES IN THE ONLINE STORE
1. Any Service Recipient may use the Online Store and the available Electronic Services.
2. In Multigenus.com The following Electronic Services are available: Blog, Account, Newsletter, Contact Form, and Order Form. Electronic Services are provided free of charge.
3. You can browse the Blog by going to the "Blog" tab in the Online Store. The Blog is available free of charge to all visitors to the Website, without the need to provide any data or perform any other activities. Within the Blog, the Service Provider publishes articles related to the Online Store and its Products.
4. The Service User may, at any time and without giving any reason, stop using the Blog by closing the web browser.
5. Account – the Account can be used after the Service User completes four consecutive steps – (1) completing the Registration Form and (2) clicking the “Continue” field (3) entering the code sent to the e-mail address provided in the Registration Form (4) clicking the “Send” field.In the Registration Form, the Service User must provide the following data concerning the Service User: e-mail address.
6. The Account Electronic Service is provided free of charge for an indefinite period. The Service User may, at any time and without giving any reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via email to the following address: info@multigenus.com.
7. Newsletter – the Service User can subscribe to the Newsletter after completing two consecutive steps: (1) providing the email address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website, and (2) clicking the field with the arrow – at this point, the Service User's email address is added to the Newsletter. You can also sign up for the Newsletter by checking the appropriate checkbox when placing an Order – once the Order is placed, the Service User is subscribed to the Newsletter.
8. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving any reason, unsubscribe from the Newsletter (opt out of the Newsletter) by sending an appropriate request to the Service Provider, in particular via email to the following address: info@multigenus.com.
9. Contact Form – the use of the Contact Form begins after the Service User completes two consecutive steps – (1) going to the "Contact" tab and (2) clicking the "Send" field on the Online Store website after completing the Contact Form. The Contact Form requires the Service User to provide the following data: e-mail address and the content of the inquiry.
10. The Contact Form service is provided free of charge and is a one-time service and ends when the inquiry is sent.
11. Order Form – the use of the Order Form begins when the Service User adds the first Product to the electronic shopping cart in the Online Store. An Order is placed after the Customer completes two consecutive steps – (1) completing the Order Form with the data indicated as mandatory and (2) clicking the "Buy and pay" field on the Online Store website after completing the Order Form – until then, the entered data can be modified independently (to do this, follow the displayed messages and information available on the Online Store website). The Order Form requires the Customer to provide the following information: first and last name, address (street, house/apartment number, postal code, city), email address, contact telephone number, and data regarding the subject of the Order: Product(s), quantity of Product(s), place and method of delivery of the Product(s), payment method. For Customers who are not consumers, it is also necessary to provide the company name and Tax Identification Number (NIP).
12. The Electronic Order Form Service is provided free of charge and is of a one-off nature and ends when the Order is placed via it or when the Service User stops placing the Order via it earlier.
13. The Service User is obligated to use the Online Store in a manner consistent with the law and good practice, respecting the personal rights, copyrights, and intellectual property of the Service Provider and third parties. The Service User is obligated to provide accurate data. The Service User is prohibited from providing unlawful content, including Illegal Content.The Service Recipient is prohibited from placing Orders for purposes other than concluding a Sales Agreement, registering an Account with false data, or adding fictitious e-mail addresses to the Newsletter database.
14. The Service Provider is not liable for data posted in the Online Store by Service Users if the Service Provider is not aware of the unlawful nature of such data or activities related to them, and in the event of receiving an official notification or obtaining reliable information about the unlawful nature of the data or activities related to them, the Service Provider will immediately prevent access to them, in accordance with Art. 14, Section 1 of the Act of 18 July 2002 on the provision of services by electronic means (Dz.U. 2002 No. 144, item 1204, as amended).
15. Using Electronic Services involves standard risks inherent in the Internet. The primary threat to every Internet user, including those using Electronic Services, is the possibility of their IT system being "infected" by various types of software designed primarily to cause harm, such as viruses, "worms," or "Trojan horses." To avoid these risks, it is recommended that the Service User equip their Internet-connected equipment with antivirus software and constantly update it by installing the latest versions.
16. Technical requirements necessary for cooperation with the IT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) a current version of the following Internet browser: Mozilla Firefox; Opera; Google Chrome; Safari or Microsoft Edge; (4) recommended minimum screen resolution: 1024x768; and (5) enabling Cookies and Javascript support in the Internet browser.
14) COPYRIGHT TO THE ONLINE STORE
1. Copyright and intellectual property rights to the Online Store as a whole and its individual elements, including the content, graphics, works, designs, and trademarks available therein, belong to the Service Provider or other authorized third parties and are protected by Copyright Law and other generally applicable laws. Protection of the Online Store extends to all forms of its expression.
2. The Online Store should be treated like any other copyrighted work. The Service User has no right to copy the Online Store except as permitted by mandatory provisions of law. The Service User also agrees not to modify, adapt, translate, decode, decompile, disassemble, or in any other way attempt to determine the source code of the Online Store, except as permitted by mandatory provisions of law.
3. Trademarks of the Service Provider, Sellers and third parties should be used in accordance with applicable law.
15) PRODUCT REVIEWS
1. The Service Provider enables Customers to post and access opinions about Products and the Online Store on the terms specified in this section of the Regulations.
2. Customers can submit a review by using the form for adding a review of a Product or the Online Store. This form can be made available directly on the Online Store website (e.g., in a separate tab of the Store or on the Product page) or can be made available via a personalized link received by the Customer after purchase to the email address they provided. When adding a review, the Service User may also add a graphical rating or a photo of the Product – if such an option is available in the review form.
3.Customers who post reviews may not use them for any illegal activity, in particular for any activity constituting unfair competition, or any activity that infringes personal rights, intellectual property rights, or other rights of the Service Provider, Seller, or third parties. When posting a review, the Customer is obligated to act in accordance with the law, these Terms and Conditions, and good practice.
4. Opinions may be made available directly on the Online Store website (e.g. for a given Product) or on an external website collecting opinions with which the Service Provider cooperates and to which it refers on the Online Store website (including via an external widget placed on the Online Store website).
5. Any comments, appeals against the verification of an opinion, or reservations as to whether a given opinion comes from a Customer or whether a given Customer purchased a given Product may be submitted in a manner analogous to the complaints procedure indicated in point 9 of the Regulations.
6. The Service Provider does not post or commission any other person to post false Customer reviews or recommendations, and does not distort Customer reviews or recommendations in order to promote its Products or Sellers' Products. The Service Provider publishes both positive and negative reviews in the Store. The Service Provider does not publish sponsored reviews.
16) ILLEGAL CONTENT AND OTHER CONTENT NOT IN ACCORDANCE WITH THE RULES
1. This section of the Terms and Conditions contains provisions arising from the Digital Services Act as they apply to the Online Store and the Service Provider. The Service User is generally not obligated to provide content when using the Online Store, unless the Terms and Conditions require the provision of specific data (e.g., data required for placing an Order). The Service User may be able to add a review or comment in the Online Store using tools provided for this purpose by the Service Provider. In any case, the Service User is obligated to comply with the rules contained in the Terms and Conditions.
2. CONTACT POINT - The Service Provider designates an e-mail address info@multigenus.com jako Single point of contact. The point of contact enables direct communication between the Service Provider and the authorities of the Member States, the European Commission, and the Digital Services Council, and simultaneously enables service recipients (including Service Users) to communicate directly, quickly, and user-friendly with the Service Provider electronically, for the purposes of applying the Digital Services Act. The Service Provider specifies Polish and English for communication with its point of contact.
3. Procedure for reporting Illegal Content and action under Article 16 of the Digital Services Act:
a. To the e-mail address info@multigenus.com dowoAny person or entity may report to Service Provider the presence of certain information that such person or entity considers to be Illegal Content.
b. The Report must be sufficiently precise and adequately substantiated. For this purpose, the Service Provider allows and facilitates submission of reports to the above-mentioned e-mail address containing all of the following elements: (1) a sufficiently substantiated explanation of the reasons why the person or entity alleges that the reported information constitutes Illegal Content; (2) a clear indication of the exact electronic location of the information, such as the exact URL(s), and, where applicable, additional information enabling identification of the Illegal Content, as appropriate to the type of content and the specific type of service; (3) the name and e-mail address of the person or entity submitting the report, except in the case of a report concerning information deemed to be related to one of the offences referred to in Art.(4) a statement confirming that the reporting person or entity has a good faith belief that the information and allegations contained therein are accurate and complete.
c. The report referred to above shall be deemed to constitute actual knowledge or information for the purposes of Article 6 of the Digital Services Act in relation to the information to which it relates if it enables the Service Provider acting with due diligence to determine – without detailed legal analysis – the illegal nature of the activity or information in question.
d. If the report contains electronic contact details of the person or entity submitting the report, the Service Provider will, without undue delay, send such person or entity a confirmation of receipt of the report. The Service Provider will also, without undue delay, notify such person or entity of its decision regarding the information to which the report relates, including information on the possibility of appealing the decision.
e. The Service Provider will review all reports it receives through the mechanism referred to above and will make decisions regarding the information reported in a timely, non-arbitrary, objective, and diligent manner. If the Service Provider uses automated means for such review or decision-making, it will include this information in the notification referred to in the previous paragraph.
4. Information on the restrictions that the Service Provider imposes in connection with the use of the Online Store, in relation to information provided by Service Users:
a. The following rules apply to the Service Recipient when providing any content within the Online Store:
i. the obligation to use the Online Store, including posting content (e.g. as part of opinions or comments), in accordance with its intended purpose, these Regulations and in a manner consistent with the law and good practices, with respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties;
ii. the obligation to provide content that is factually accurate and not misleading;
iii. prohibition of providing content of an illegal nature, including the prohibition of providing Illegal Content;
iv. prohibition of sending unsolicited commercial information (spam) via the Online Store;
v. prohibition of providing content that violates generally accepted rules of netiquette, including vulgar or offensive content;
vi. the obligation to have – where necessary – all required rights and permits to provide such content on the Online Store website, in particular copyrights or the required licenses, permits and consents for their use, dissemination, sharing or publication, in particular the right to publish and distribute it in the Online Store and the right to use and distribute the image or personal data in the case of content that includes the image or personal data of third parties.
vii. obligation to use the Online Store in a way that does not pose a threat to the security of the IT system of the Service Provider, the Online Store or third parties.
b. The Service Provider reserves the right to moderate the content provided by Service Users on the Online Store website.Moderation is carried out in good faith and with due diligence and on the Service Provider's own initiative or upon receipt of a report in order to detect, identify and remove Illegal Content or other content that does not comply with the Terms of Service or to prevent access to it or to take the necessary measures to comply with the requirements of European Union law and national law consistent with European Union law, including the requirements set out in the Digital Services Act, or the requirements contained in the Terms of Service.
c. The moderation process may be performed manually by a human or may rely on automated or partially automated tools to help the Service Provider identify Illegal Content or other content that violates the Terms of Service. After identifying such content, the Service Provider will decide whether to remove or disable access to the content, otherwise limit its visibility, or take other actions it deems necessary (e.g., contact the Service User to clarify any objections and amend the content). The Service Provider will clearly and easily understandably inform the Service User who provided the content (if they have their contact details) of its decision, the reasons for it, and the available options for appealing the decision.
d. When exercising its rights and obligations under the Digital Services Act, the Service Provider is obliged to act with due diligence, in an objective and proportionate manner and with due regard to the rights and legitimate interests of all parties involved, including the recipients of the service, in particular taking into account the rights enshrined in the Charter of Fundamental Rights of the European Union, such as freedom of expression, media freedom and pluralism and other fundamental rights and freedoms.
5. Any comments, complaints, appeals, or objections regarding decisions or other actions, or lack of action, taken by the Service Provider based on a notification received or a decision made by the Service Provider in accordance with the provisions of these Terms and Conditions may be submitted in a manner analogous to the complaints procedure specified in Section 6 of the Terms and Conditions. Using this procedure is free of charge and allows for the submission of complaints electronically to the email address provided. Using the complaints procedure is without prejudice to the right of the person or entity concerned to initiate court proceedings and does not violate their other rights.
6. The Service Provider will consider all comments, complaints, appeals, or objections regarding decisions or other actions, or lack of action, taken by the Service Provider based on a report received or a decision made, in a timely, non-discriminatory, objective, and non-arbitrary manner. If a complaint or other report contains sufficient reasons for the Service Provider to consider that its decision not to take action in response to the report is unjustified, or that the information to which the complaint relates is not illegal and inconsistent with the Terms and Conditions, or contains information indicating that the complainant's action does not justify the measure taken, the Service Provider shall, without undue delay, rescind or amend its decision regarding the possible removal or disabling of access to the content or otherwise limiting its visibility, or shall take other actions it deems necessary.
7. Service Users, persons or entities who have reported Illegal Content and to whom the Service Provider's decisions regarding Illegal Content or content inconsistent with the Regulations are addressed, have the right to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator of a Member State to resolve disputes regarding these decisions, including complaints that have not been resolved within the Service Provider's internal complaint handling system.
17) FINAL PROVISIONS
1.Agreements concluded on the basis of these Regulations are concluded in Polish and in accordance with Polish law.
2. The Service Provider reserves the right to amend the Regulations for important reasons, i.e.: changes in legal provisions; being subject to a legal or regulatory obligation; changing, adding or removing Electronic Services or Products; changing the terms and methods of payment or delivery; changing the data of the Seller/Service Provider; the need to counteract an unforeseen and direct threat related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers against fraud, malware, spam, data breaches or other threats to cybersecurity – to the extent to which these changes affect the implementation of the provisions of these Regulations.
Notification of proposed changes will be sent at least 15 days in advance of the effective date of these changes, provided that a change may be introduced without observing the 15-day notice period if the Service Provider: (1) is subject to a legal or regulatory obligation that requires it to amend the Terms and Conditions in a manner that prevents it from meeting the 15-day notice period; or (2) must, as an exception, amend its Terms and Conditions to counteract an unforeseen and imminent threat to the protection of the Online Store, including Electronic Services, and Service Recipients/Customers against fraud, malware, spam, data breaches, or other cybersecurity threats. In the last two cases referred to in the preceding sentence, the changes will be introduced with immediate effect, unless a longer deadline for implementing the changes is possible or necessary, of which the Service Provider will notify each time.
b. In the case of ongoing contracts (e.g., the provision of an Electronic Service – Account), the Service User has the right to terminate the contract with the Service Provider before the expiry of the notification period for proposed changes. Such termination becomes effective within 15 days of receipt of the notification. In the case of an ongoing contract, the amended Terms and Conditions are binding on the Service User if they were properly notified of the changes in accordance with the notification period before their introduction and did not terminate the contract during that period. Additionally, at any time after receiving notification of the changes, the Service User may accept the changes and thus opt out of the further notice period. In the case of an agreement other than ongoing contracts, amendments to the Terms and Conditions will not in any way affect the rights acquired by the Service User prior to the effective date of the amendments to the Terms and Conditions. In particular, amendments to the Terms and Conditions will not affect Orders already placed or submitted, nor concluded, executed, or performed Brokerage Agreements or Sales Agreements.
c. If a change to the Regulations results in the introduction of any new fees or an increase in the existing ones, the consumer (or the natural person referred to in point 10.7. of the Regulations) has the right to withdraw from the contract.
3. This point 17.3 of the Regulations and all provisions contained therein are intended to meet the information obligations incumbent on distributors of equipment within the meaning of Art. 4 point 2 of the Act of 11 September 2015 on waste electrical and electronic equipment (Dz.U. from 2015, item 1688, as amended).
a. It is prohibited to dispose of used electrical and electronic equipment (marked with the selective collection symbol) with other waste. Owners of used household equipment are obligated to hand it over to a waste equipment collector or an entity authorized to collect used equipment.
b.The seller is obliged to collect waste equipment from households free of charge at its points of sale, provided that the waste equipment is of the same type and has served the same functions as the equipment sold.
c. When delivering household equipment to the Customer, the Seller is obligated to collect used household equipment free of charge at the delivery location, provided that the used equipment is of the same type and performed the same functions as the delivered equipment. In the above-mentioned case, the desire to return used equipment to the Seller can be expressed in the notes to the Seller when placing the Order or by sending an e-mail to: info@multigenus.com niezimmediately after the Customer places the Order.
d. Used equipment delivered to the Seller must be complete and properly prepared for shipment, ensuring its safe transport. The Seller has the right to refuse to accept used equipment if, due to contamination, it poses a threat to the health or life of the Seller or persons authorized to accept used equipment.
e. The customer, without having to purchase new equipment, has the option of returning used household equipment, none of the external dimensions of which exceeds 25 cm, to any store with a sales area of at least 400 m2 dedicated to the sale of household equipment.
f. The Seller may refuse to accept: (1) waste equipment which, due to its contamination, poses a threat to the health or life of persons receiving the waste equipment; and (2) incomplete waste equipment and parts originating from waste equipment, the collection of which is prohibited in accordance with Art. 35, Section 1 of the Act of 11 September 2015 on Waste Electrical and Electronic Equipment (Dz.U. from 2015, item 1688, as amended).
g. In the above cases, the Customer may hand over the used equipment to the appropriate waste equipment collection point or entity operating a processing plant.
h. Examples of used equipment collection points in Inowrocław: (1) Gombińska Lidia PPUH and OSSWIZ "GOMB-ZŁOM" (ul. Krusza Zamkowa 4, 88-101 Inowrocław); (2) Winnicki Jacek SETUP-SERWIS (ul. Toruńska 34, 88-100 Inowrocław).
i. Information on all waste equipment collection points throughout the country is available by using the search engine located in the state register of entities – BDO at the following internet address: https://rejestr-bdo.mos.gov.pl/Registry/Index?pageNumber=1&placeType=residenceOrBusinessAddress&t=1675268278907&tables=ActivityScope4Table2.
4. Pursuant to the Act of 24 April 2009 on batteries and accumulators (t.j. Journal of Laws of 2022, item 1113), the Seller is obliged to accept used batteries (within the meaning of the Act on Batteries and Accumulators) and used accumulators (within the meaning of the Act on Batteries and Accumulators) from the Customer who is an end user within the meaning of the Act on Batteries and Accumulators.
5. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of 18 July 2002 (Dz.U. 2002 No. 144, item 1204, as amended); Act on Consumer Rights; and other relevant provisions of generally applicable law.
6. The Regulations do not exclude the provisions in force in the country of habitual residence of the consumer entering into a contract with the Service Provider or Seller, which cannot be derogated from by agreement. In such a case, the Service Provider and Seller guarantee the consumer the protection granted to them under the provisions that cannot be derogated from by agreement.
18) SAMPLE WITHDRAWAL FORM (ANNEX 2 TO THE CONSUMER RIGHTS ACT)
Sample withdrawal form
(this form should be completed and returned only if you wish to withdraw from the contract)
– Addressee:
MORSEPO LIMITED LIABILITY COMPANY
the address provided to the Customer in the purchase confirmation message referred to in point 9.3 of the Regulations and in the documentation attached to the Product
multigenus.com
– I/We(*) hereby inform you of my/our withdrawal from the contract of sale of the following goods(*), contract for the supply of the following goods(*), contract for specific work consisting in the production of the following goods(*)/contract for the provision of the following service(*)
– Date of conclusion of the contract(*)/acceptance(*)
– Name and surname of the consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only if the form is sent in paper form)
– Date
(*) Delete where not applicable.
Thank you for reading carefully!
If you have any questions, we are always at your disposal – please contact us via the contact form available in the Store or using the details provided at the beginning.
We invite you to shop,
Team Multigenus.com