Contact and help
Have a question about a product, compatibility or order? We'll be happy to help. Choose the most convenient way to contact us.
Need help quickly? Message us on WhatsApp. You can contact us in your language.
✉️ E-mail
info@multigenus.com
Contact us regarding a product, order, delivery, return or complaint.
☎️ Phone
We usually respond to messages within 24 business hours.
🔧 Not sure if the product will fit?
Please contact us before purchasing. We will help you check compatibility and select the right product or variant.
To speed up verification, please provide make, model, year of production and version of the vehicle and the product you are interested in. We may also request a photo, part number, or additional information if necessary.
Check compatibility via WhatsApp →
📦 Already have an order?
If you need help with an existing order, please specify when contacting us. order number. This will allow us to check its status and provide you with assistance faster.
You can contact us regarding order fulfillment, shipping, tracking your shipment or any product in your order.
↩️ Returns and complaints
Need help with a return or complaint? Please contact us before returning the product. We will provide you with appropriate instructions on how to proceed.
In case of a request regarding an order, please prepare it number. We may also ask for a description of the problem, photos, or other information needed to process your request.
Do not send the product to a company address without first contacting customer service. The correct return address may depend on the product and order fulfillment method.
🏢 Company details
Morsepo Sp. z o.o.
Poznańska Street 216B
88-100 Inowroclaw
Poland
Store: Multigenus
E-mail: info@multigenus.com
Phone: +48 733 603 738
WhatsApp: +1 555-430-1744
Additional WhatsApp: +48 733 603 738