Contact and help
Have a question about a product, variant, compatibility or order? We will be happy to help you before and after your purchase. We serve clients from Poland, the entire European Union, and the United States.
You can contact us in your language.
📱 WhatsApp - the fastest way to contact
Need help choosing a product or have a question about your order? Contact us on WhatsApp.
✉️ E-mail
Contact us regarding a product, order, delivery, return, complaint or compatibility.
☎️ Phone
We usually respond to messages within 24 business hours.
🛍️ Pre-purchase assistance
Not sure which product or variant to choose? Please contact us before purchasing. We will help you check the most important product information and choose the right version.
To help us help you faster, please send:
- link or product name,
- selected variant if the product is available in several versions,
- brief information about what you need or what you have doubts about.
For products requiring fit or compatibility testing, we may request additional information, photos, dimensions, device model, vehicle model or other data needed for verification.
📦 Already have an order?
If you need help with an existing order, please specify when contacting us. order number. This will allow us to check its status and provide you with assistance faster.
We can help with matters relating to:
- order fulfillment status,
- shipping and tracking,
- product included in the order,
- assistance after receiving the product.
↩️ Returns and complaints
If you need help with a return or complaint, contact us. We will provide you with appropriate instructions on how to proceed.
Prepare order number and a brief description of the case. We may request photos or additional information if necessary.
Before returning the product, please contact support to receive correct return address and shipping instructions.
🌍 International assistance
We serve clients from:
- Polish,
- all European Union countries,
- United States.
You can contact us in your language. We will do our best to respond clearly and understandably.
🏢 Company details
Morsepo Sp. z o.o.
st.Poznańska 216B
88-100 Inowroclaw
Poland
Store: Multigenus
E-mail: info@multigenus.com
Phone: +48 733 603 738
WhatsApp: +1 555-430-1744
Additional WhatsApp: +48 733 603 738