Contact and help
Have a question about a product, compatibility, variant or order? We will be happy to help you before and after your purchase.
We serve clients in the European Union and the United States. You can contact us in your language.
📱 WhatsApp - quick contact
✉️ E-mail
☎️ Phone
We usually respond to messages within 24 business hours.
🛍️ Pre-purchase assistance
Not sure which product or variant to choose? Please contact us before purchasing. We will help you check the most important information and choose a solution tailored to your needs.
To expedite assistance, please submit:
- link or product name,
- selected variant if there are several versions,
- vehicle or device model, if relevant to compatibility,
- a short description of the question or problem.
If necessary, we may request photos, dimensions, part number or additional information to check compatibility.
📦 Order Help
If you are contacting regarding an existing order, please include order number. This will help us find its details faster.
We can help with matters relating to:
- order fulfillment status,
- shipping and tracking,
- products included in the order,
- assistance after receiving the product.
↩️ Returns and complaints
Want to return a product or report a problem with your order? Please contact us for assistance and instructions.
The return address may vary depending on the product and order fulfillment method. If you need the correct return address or additional information, our team will help you determine the next steps.
To expedite your request, please have your order number and a brief description of your request ready. We may request photos or additional information if necessary.
Contacting customer service does not limit your statutory consumer rights.
🏢 Company details
Morsepo Sp. z o.o.
Poznańska Street 216B
88-100 Inowroclaw
Poland
Store: Multigenus
E-mail: info@multigenus.com
Phone: +48 733 603 738