How long does the delivery of the order take?

Standard delivery time is typically 2-5 business days. Exact delivery time may vary depending on the destination country and shipping method selected. Once your order ships, you will receive tracking information.

How can I track my order?

Once your order ships, you'll receive an email with shipping information and a tracking number, if available. You can use this information to check the current delivery status. If you need assistance, please contact us with your order number.

We ship to the European Union and the United States. The cost and available delivery methods depend on the country and will be displayed when placing the order.

Do you offer free delivery?

The cost of delivery depends on the country and the value of the order. The exact cost of delivery will be displayed when placing the order.

What is the return policy?

Detailed information on returns, exchanges and refunds can be found in our Return Policy. Please read its terms before returning.

Can I replace the product?

The ability to replace the product depends on the conditions set out in our return policy. Detailed information on exchanges and returns can be found on the return policy page.

Can I cancel or change my order?

If you would like to cancel or change your order, please contact us as soon as possible at info@multigenus.com . Orders that have already been submitted for processing may not be eligible for cancellation or change.

What payment methods do you accept?

We accept main payment cards, including Visa, Mastercard and American Express, as well as Shop Pay, Apple Pay and Google Pay.

Do you accept store credits?

The available payment methods are displayed when you place an order. If store funds are available in your account, the possibility of using them will appear at payment.

How can I contact you?

You can contact us: • E-mail: info@multigenus.com • Phone: +48 733 603 738 • WhatsApp: +48 733 603 738 You can also write to us directly via chat on the website.

Frequently asked questions

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