Contact and help
Have a question about a product, compatibility, variant or order? We will be happy to help you before and after your purchase.
We serve clients from the European Union and the United States. You can contact us in your language.
📱 WhatsApp - the fastest way to contact
✉️ E-mail
☎️ Phone
We usually respond to messages within 24 business hours.
🛍️ Pre-purchase assistance
Not sure which product or variant to choose? Please contact us before purchasing. We will help you check the most important information and choose the right product version.
To expedite assistance, please submit:
- link or product name,
- selected variant if there are several versions,
- vehicle or device model, if relevant to compatibility,
- a short description of the question or problem.
If necessary, we may request photos, dimensions or additional information to check compatibility.
📦 Order Help
If you are contacting regarding an existing order, please include order number. This will allow us to check its status faster.
We can help with matters relating to:
- order fulfillment status,
- shipping and tracking,
- product included in the order,
- assistance after receiving the product.
↩️ Returns and complaints
If you need help with a return or complaint, please contact us before returning the product. We will provide you with appropriate instructions and the correct return address.
Please have your order number and a brief description of the matter ready. We may request photos or additional information if necessary.
🌍 International assistance
We serve clients from European Union countries and the United States. We will strive to ensure that communication is clear and understandable regardless of the market.
🏢 Company details
Morsepo Sp. z o.o.
Poznańska Street 216B
88-100 Inowroclaw
Poland
Store: Multigenus
E-mail: info@multigenus.com